Frequently Asked Questions

General FAQs

As of now, Nimbus Learning doesn’t have a fully-developed desktop application. However, we do have a web application which can be accessed by following this link: http://web.nimbuslearning.com The web application is an extension of our mobile app, and can be used to join your confirmed private online tutoring sessions through your laptop or desktop computer. However, you cannot book tutoring sessions through the web application. You can only do this through the mobile application.

To download the Nimbus App, please click this link to go to our Get The App page: https://nimbuslearning.com/home/#gettheapp

The Nimbus App is available in both Apple Store and Google Play.

Yes, the Nimbus App reflects time zone changes when you book a session as a student or make an availability on your schedule as a tutor! For example, if a tutor makes an availability for 12 PM to 1 PM in their time zone and they travel to a different location with a different time zone, their availability will reflect this time zone change.

If you’re experiencing a bug or a tech-related issue on the Nimbus App, please contact us through email at support@nimbuslearning.com and we’ll look into your situation as soon as possible!

If your question is related to your specific program (tutor application, credits, or other questions not related to the Nimbus App), please contact your tutoring program administrator at your institution. However, if your inquiry is related to the Nimbus App, or if you’re unsure who to contact, please email us at support@nimbuslearning.com and we’ll be happy to help you out!

Tutor FAQs

Tutoring is an exciting opportunity to earn valuable skills and experiences while earning income or volunteering credits! Depending on your institution, you may already have been provided with instructions and information about the tutor application process. However, if you’re unsure how to get started, please reach out to your program administrator or to support@nimbuslearning.com expressing your interest in becoming a tutor!

If you can only set your tutoring rate to one price, your institution may have fixed a standard tutoring price for your tutoring program. To check this, go to Courses under your Tutor Checklist page and see if you can change your tutoring rate, by selecting the course you would like to set a different price for. If your program does allow for different tutoring rates and you cannot change yours, please reach out to your program administrator. If you’re unsure who to contact, reach out to support@nimbuslearning.com!
Course Approvals require your program administrator or the Nimbus Team to check your latest transcript, in order to ensure you have the necessary grade to teach any given course. If you were recruited directly by your tutoring program, please make sure to send your most updated unofficial transcript to your tutoring program administrator. If you were recruited through the Nimbus interview process, make sure you send your latest transcript to support@nimbuslearning.com.

In such situations, you may reach out to your student to see why they weren’t able to show up for the session (for example, your student might have encountered a bug). If you would like to refund your student, please reach out to support@nimbuslearning.com!

If you’re expecting a payment from your last session, please note that Stripe has already processed your payment, which will be sent to your bank account. However, it can take up to 3 business days for your financial institution to process your payment. For more information about Stripe payments, please click the following link here.

Student FAQs

If you can’t see the course that you need tutoring for in the app, please reach out to your program administrator to ask if the course you need tutoring for can be added into Nimbus’ database with an available tutor.

Since the tutor didn’t show up for the session in this scenario, please reach out to support@nimbuslearning.com to request a refund. You may also reach out to your tutor to see why they weren’t able to show up for the session!

If you’re expecting a refund, please note that Nimbus Learning has already processed your refund through Stripe which will be sent to your account. However, please allow 3 business days for your financial institution to process your funds. If you do not receive your refund after this time, please don’t hesitate to contact us! Please note that refunds in the form of tutoring credits will be automatically sent to your Nimbus account once processed.