Help and FAQ
Answers for students, tutors, and program staff. Still stuck? Send us a message, or email [email protected].
General
Is there a Nimbus desktop app?
There is no desktop app, but there is a web app at web.nimbuslearning.com. Use it on a laptop or desktop to find your course, book a tutor, and join online sessions.
You can also book in the mobile app.
How do I download the Nimbus app?
Nimbus is on the App Store and Google Play.
Does the app change time zones when I travel?
Yes. Bookings and tutor availability follow your current time zone. If a tutor sets availability from 12 to 1 PM and then travels, the app shows that availability in the new time zone.
How do I report a bug?
Send us a message, or email [email protected] with what happened and we will look into it as soon as possible.
My question isn’t here. Who can help?
For questions about your program, such as tutor applications or credits, contact your tutoring program administrator. For questions about the app, or if you are not sure who to ask, send us a message, or email [email protected].
Tutors
How do I become a tutor?
Contact your school’s tutoring program administrator, send us a message, or email [email protected]. See Become a tutor for the steps.
Why can’t I change my tutoring price?
Your program may set one standard price. To check, open your Tutor Checklist, go to Courses, and select a course to see whether you can change its rate. If your program allows different rates and you still can’t change yours, contact your program administrator, send us a message, or email [email protected].
I sent a course approval request. What happens next?
Your program administrator or the Nimbus team checks your latest transcript to confirm you have the grade needed for the course. If your program recruited you, send your latest unofficial transcript to your program administrator. If you were recruited through the Nimbus interview process, send it to [email protected].
My student didn’t show up and didn’t cancel. What should I do?
You can message your student to ask what happened. They may have hit a technical problem. To refund your student, send us a message, or email [email protected].
I haven’t received payment for my last session.
Payments are processed through Stripe and sent to your bank account. Your bank can take up to 3 business days to process a payment.
How do I set up Stripe to receive payments?
Follow the step-by-step Stripe setup guide.
Students
How do I join drop-in or group tutoring?
On the Search page of the app, use the button near the top to switch to drop-in or group tutoring. Your program may use a different name for it. If you need help, ask your program administrator, send us a message, or email [email protected].
I can’t find my course in the app.
Ask your program administrator whether the course can be added with an available tutor.
My tutor didn’t show up and didn’t cancel. What should I do?
Send us a message, or email [email protected] to request a refund. You can also message your tutor to ask what happened.
My tutor declined or didn’t respond to my booking.
You are refunded automatically. If the tutor doesn’t respond, the request shows as “Timeout” and the refund still happens.
I haven’t received my refund.
Refunds are processed through Stripe. Allow 3 business days for your bank to process them. Refunds in tutoring credits appear in your Nimbus account automatically. Questions? Send us a message, or email [email protected].
How do I join an online session?
Join from the app, or from your browser on the Nimbus web app.